Terms of use

Terms of Use of the website www.vegan-fox.com and the online store located therein

SIA "Amber cosmetics" (reg. No. 50103933211, 24.09.2015; address: Uzānu iela 2, Ogre, Latvija, LV-5001) (hereinafter also referred to as "We") ensures the operation of the website www.vegan-fox.com (hereinafter referred to as the "Website"), the content available on this website and the operation of the e-shop in accordance with the terms and conditions set out below, the terms and conditions of settlement and delivery of goods, the terms and conditions of return of goods, other terms and conditions (collectively, the "Terms"), as well as the Privacy Policy available on the Website, as well as provides customer service support.

These Terms are considered to be a legally binding document that sets out the rights and obligations of the parties in relation to the purchase, delivery, return, payment of goods and the use of the information posted on the Website.

The client of this Website (hereinafter also referred to as the "User", "You") is a natural or legal person with the capacity to act who, through the Internet, purchases the products offered on the Website, uses the information available on the Website or uses other services offered/provided through this Website (collectively referred to as the "Services"). Minor natural persons from 14 to 18 years of age may use the Services only with the permission of a parent or guardian, unless they have at their disposal their own revenue.

By performing activities on the Website, you confirm that you have read these Terms and Privacy Policy, understand them and agree to comply with them without restrictions and conditions, as well as to always act in good faith and in accordance with the law and customs.

If the User, who is a natural person, purchases the products offered on this Website (hereinafter also referred to as "Goods", "Products") through the Internet, then such mutual agreement for the purchase of goods shall be considered a Distance Contract and shall be subject to the legal norms of the Republic of Latvia governing the Distance Contract, including, but not limited to, the Law of the Republic of Latvia "Consumer Rights Protection Law", the Regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations regarding distance contract'. A distance contract for the purchase of an Item shall be deemed to have been concluded from the moment when the User, when selecting the product(s), has created a shopping cart and clicked on "Make a purchase".

If the User tries in any way to harm the operation, stability, security of SIA "Amber cosmetics", or otherwise fails to comply with these Terms, SIA "Amber cosmetics" has the right to cancel the User's registration or otherwise restrict the User's access to this Website.

SIA "Amber cosmetics" reserves the right to change the price of goods, or to set a special price for the Goods. The goods are sold to the User at the prices in force at the time of placing the Goods order.

Products and services

The Products and Services available on this Website are intended solely for personal use. The User may not sell products, services or samples received from SIA "Amber cosmetics".

Accuracy of information

SIA "Amber cosmetics" does its best to ensure that the Product Descriptions and other information available on the Website are accurate. At the same time, We cannot guarantee that changes to the information related to the Product (description, colors, etc.) will be immediately fully updated and updated.

Intellectual property

All information and content available on this Website, including, but not limited to, trademarks, logos, service marks, text, figurative marks, button icons, images, fragments of sound recordings, data collections and software, their compilation and layout, as well as correspondence with the User, marketing materials used to promote the Website on third-party resources (collectively referred to as "Content"), are SIA "Amber cosmetics", the property of its subsidiaries, partners or licensors and is protected by the laws of the Republic of Latvia and other international laws relating to the protection of intellectual property, including laws governing the use of copyrights and trademarks.
Without clear written permission, the use of trademarks belonging to SIA "Amber cosmetics" in any way, regardless of the purposes, is not allowed.
Reproduction or reproduction of the Content of the Website in whole or in part is prohibited, except for the right to make copies of the Content of the Website or print out parts thereof for reasonable personal use.
The User has the right to make printouts or digital copies of the material published on the Website for use by third parties or to republish the Content of the Website for his or her limited use, provided that the User or the abovementioned third parties indicate the Website as a source of content and materials, attaching an upper-level hyperlink to any of the copies so republished https://vegan-fox.com.

Protection of personal data

Sia "Amber cosmetics" protects the fundamental rights and freedoms of natural persons, in particular the respect for private life, with regard to the processing of personal data in accordance with Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the GDPR).
Detailed purposes of the processing of Users' personal data, the rights of users and other issues related to the acquisition and processing of personal data depending on whether the User is a registered or unregistered user, has applied for the newsletter or not, and the like is described in these Terms and the Privacy Policy available on the Website.

Registering users

Both registered and unregistered Users can use the Services of this Website, as well as make purchases.

Registered User

Registering on the Website and creating a User Account is voluntary and optional. Certain services (for example: viewing the history of previous purchases, etc.), as well as convenience in using the Website and purchasing goods (for example: it is not necessary to enter all data related to the delivery and payment of goods at each time of purchase) may be available only to registered Users who have created a User Account.
When registering on the Website and creating a User's account, hereinafter – the Account, personal data (t.sk. given name, surname, e-mail address, password, etc.) are requested from the User, which are used to enter into an agreement with SIA "Amber cosmetics" on the opening of the Account and to open it. If the User does not wish to provide this data, then the creation of an Account is not possible.
The user is fully responsible for the correctness of the data specified in the registration form, as well as for the correctness of the data provided when making the purchase. The user is responsible for the security of his/her registration data. The User undertakes to store and not to transfer his/her registration data to third parties. If the User has indicated inaccurate or incorrect data in the registration form or when making a purchase, as well as in cases when the registration data is used by a third party, SIA "Amber cosmetics" shall not be liable for the consequences arising therefrom and is entitled to request direct compensation for losses from the User. The User has the right to delete or supplement data in his Account at any time or to request correction, deletion or supplementation of personal data in accordance with the Privacy Policy.
By creating an Account, the User confirms that he/she is informed that the entered data is processed in order to create and maintain the Account, including to create and save a wish list and purchase history, to send information related to the performance of the Distance Contract, for example, information about the execution of the order, clarifications of the order, as well as other shipments described in the Privacy Policy. Data related to the creation and maintenance of the Account and the conclusion and execution of the Distance Contract are processed only by SIA "Amber cosmetics" and cooperation partners (t.sk. purchase suppliers, payment platforms, IT service providers). The minimum amount of personal data required is transferred to the cooperation partners. In addition, the data and information related to the Account is used to improve the services and product offers provided, based on the legitimate interest of SIA "Amber cosmetics" to collect information about the quality of the offered services and products.

Unregistered Castor

Users who choose not to create an Account may also make purchases of goods and use some of the other services and services offered on the Website.
Regardless of whether the Account has been created or not, in order to conclude a Distance Contract, SIA "Amber cosmetics" needs to receive and process the personal data necessary for ensuring the purchase. If the User does not wish to provide his/her personal data, the Distance Contract cannot be concluded and the purchase of goods will not be possible.
Unregistered users with the purchase, shipment and payment of goods, as well as other information related to the conclusion and execution of the Distance Contract, are requested in the form of purchase processing. As in the case of the existence of the Account, all communication with an unregistered User is retained as proof that the Distance Contract has been concluded and executed.
Like Users with the Account, unregistered Users are fully responsible for the correctness of the data provided. The user himself is responsible for the security of his data. The User undertakes to store and not to transfer his data to third parties. If the User has specified inaccurate or incorrect data when making the purchase, as well as in cases when the data is used by a third party, SIA "Amber cosmetics" shall not be liable for the consequences arising therefrom and is entitled to request direct compensation for losses from the User.
In accordance with the Privacy Policy, an unregistered User has the same rights in relation to his/her data as the User with an account.

Reviews

By leaving a review about the product, the User agrees that the User's name, product evaluation and the feedback left behind are published on the Website. This data is processed for the purpose of publishing a review on the Website and improving the quality of the services and products provided.

Quality of goods

The characteristics of all goods available on the Website are indicated in the description next to each individual Product. SIA "Amber cosmetics" does not allow misleading statements about the effectiveness and other properties of the Product, as well as observes good manufacturing practices when manufacturing goods. The goods comply with the norms of the Law on the Safety of Goods and Services of the Republic of Latvia, as well as with international laws and regulations. All Goods are covered by the warranty provided for in the relevant legislation.
SIA "Amber cosmetics" makes every reasonable effort to make sure that the partner Goods available on the Website comply with the same principles mentioned above, at the same time cannot guarantee it.
When receiving goods that do not comply with these Terms, the User is entitled to request SIA "Amber cosmetics" to perform one of the following actions:

1) eliminates non-compliance of the Goods with the Terms;
2) exchange the Goods for one that would ensure compliance with the Terms;
3) reduce the price of the Goods accordingly;
4) cancel the contract and refund the amount of money paid for the Goods.

The User may express objections regarding non-compliance of the Goods with the Terms and requests to perform one of the above actions both orally and in writing by sending a request to the e-mail [email protected] or by sending a written application to the address Uzānu iela 2, Ogre, Latvija, LV-5001, or using the platform for online dispute resolution (ODR Platform): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

Price, purchase and payment procedure of goods

The prices of goods and services in the online store www.vegan-fox.com are indicated with taxes, including value added tax. Depending on the delivery address, an additional shipping fee may apply to the order, which will be clearly indicated before the payment is confirmed and included in the total purchase price. The final price of the goods, including taxes and duties, as well as delivery costs, is indicated before the conclusion of the Distance Contract.
If the delivery costs cannot be calculated before the purchase is made, the User will be informed that such payments may be applied afterwards.
The main currency of the website is Euro (EUR). For the convenience of users, prices can be presented and payments are also made in certain other currencies, such as GBP and USD. All payments are processed in cooperation with the payment processing service providers listed in the relevant section of the Privacy Policy.
In order to make a purchase of the Product, the User selects the desired Product and adds it to the shopping cart by clicking on the "Buy" button. After placing all the selected items in the "Cart", the User can view it and, if necessary, make changes – remove, add goods, change quantity, enter a discount code, if the User has one and so on. Next, the User must enter the requested personal data and address, check them and follow the instructions on the screen in order to complete the purchase and pay for it.|
Depending on the country in which the Payment Account has been opened for the User, as well as the country of delivery of the goods selected by the User and the type of means of payment, different types of payment processing may be available, which will be clearly indicated before entering into the Distance Contract, of which the User must choose one.
The User undertakes to indicate the exact personal data, delivery address and contact information necessary for ensuring the purchase during the purchase of the Goods. In case of inaccurate data, the purchase of the Goods may not be secured. SIA "Amber cosmetic" is not responsible for the impossibility of order execution and for any consequences caused by incorrect or incompletely submitted data.

Use of discount coupons

Discount coupons can be obtained in the notices published by www.vegan-fox.com and on social media, received by e-mail or SMS, as well as in campaigns on other websites or by participating in special promotions (for example, in competitions organized by SIA "Amber cosmetics").
Discount coupons can have different formats (e.g. percentage discount, discount on a specific amount, etc.) and expiration dates explicitly indicated in each individual case of granting or obtaining a discount coupon. The validity of discount coupons is not extended and is not compensated, and unused discount coupons are not reimbursed. Discount coupons are not exchanged for other coupons and cannot be returned.

Delivery of goods

When choosing the method of delivery of goods, the User undertakes to specify the exact delivery address, the selected omniva parcel machine address or DPD Pickup point.
The goods may be delivered to the User by an employee or authorised representative of SIA "Amber cosmetics", or by one of the delivery partners listed in the relevant section of the Privacy Policy.
Depending on the country of delivery of the selected Product, type (for example, to parcel machine, courier, etc.), the supplier of the Goods, the delivery price and times of the Goods may vary. Depending on the supplier of the Product, additional order tracking and/or confirmation services may or may not be available to the User.
At the time of delivery of the goods, the recipient of the goods may be asked to present a personal identification document in order to establish the identity of the person.
In cases when the User has specified an incomplete or incorrect delivery address or for other reasons delivery of goods fails, SIA "Amber cosmetics" shall do everything to contact the User and eliminate deficiencies. If the User cannot be contacted within 5 (five) working days of the purchase of goods, the order is cancelled. SIA "Amber cosmetics" refunds the User only the money for the Goods, but the delivery fee is not refunded. In an emergency situation, when due to unforeseen circumstances the delivery of the purchased Goods cannot be ensured, SIA "Amber cosmetics" undertakes to offer a similar product. If the User does not agree, the money paid for the purchase shall be refunded to the User as soon as possible, but not later than within 30 (thirty) calendar days.
Detailed information on the procedure of execution and delivery of purchases depending on the country of delivery, as well as on free delivery terms and additional costs is available in the terms and conditions "Delivery and return of products" published on this Website.

Return of the right of withdrawal and goods

If the User is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases goods for a purpose which is not related to his or her economic or professional activity), then the User (consumer), without providing any justification, may exercise the right of withdrawal. In conformity with the provisions of the Cabinet of Ministers Regulation No. 255 of the Republic of Latvia "Regulations regarding distance contracts", the consumer has the right to withdraw from the purchase contract within 14 calendar days from the moment of delivery of the goods/goods by submitting an application for the exercise of the right of withdrawal. It shall be considered that the User has complied with the term of the right of withdrawal (14 days) if the User sends an application for the exercise of the right of withdrawal before the expiry of the withdrawal right. In case of disputes, the User is obliged to prove the exercise of the right of withdrawal.
An application for the exercise of the right of withdrawal shall be considered to be a written (e-mail or paper form) notice sent by the User indicating the object of return and the order number and date. It is mandatory to specify the User's bank account number, to which the User wishes to receive back the amount of money paid for the purchase of goods. Sia "Amber cosmetics" shall notify the User regarding the application received regarding the exercise of the right of withdrawal.
The direct costs of returning the goods shall be borne by the User. If the Goods cannot be returned by post or parcel machine due to its characteristics, the User shall bear all costs related to the direct return of the goods.
Each issue related to the return of orders placed and delivered by the User is considered separately. Detailed information about the User's possibilities in relation to the return of goods and the relevant conditions is described in the terms and conditions "Delivery and return of goods" published on this Website.

Exchange of information

SIA "Amber cosmetics" communicates with the User by e-mail, postal address or phone number. The User may use any means of communication that are available in the Contacts section of the Website.

Accountability

SIA "Amber cosmetics" is exempt from any liability in all cases when losses occur due to the fact that the User acts contrary to the procedure specified in these Terms or other terms of the Website. The User undertakes to compensate SIA "Amber cosmetics", to defend and protect it from harm, loss, loss or costs, as well as to compensate expenses for legal services incurred due to a claim, case or claim brought by third parties in relation to violation of these Terms and Conditions, errors in the information provided or statements and guarantees provided by the User, or in the use of this Website by the User.

Under the applicable law, the parties shall in no way be liable (by contract, by tort (including negligence) or on any other basis) for: (a) interruption in commercial activities; b) delays or interruptions in access to the Website; (c) failure to supply, misdelivery, distortion, destruction or other alterations; d) any damage or loss of any kind caused by the presence or use of links to other sites on the Website; e) computer viruses, system crashes or failures that may occur in connection with the use of the Website, including the use of a hyperlink to or from third-party websites; (f) any inaccuracies or omissions in the content, or (g) events beyond the reasonable control of the parties.

The User agrees that in accordance with all applicable laws, the parties are in no way liable (by contract, negligence or on any other basis) in connection with any interruption or error caused by the use of this Website even if SIA "Amber cosmetics" is informed of the possibility of such losses occurring.

In case of any force majeure, SIA "Amber cosmetics" will try to eliminate the resulting delays as soon as possible.

When accessing or using the Website, in addition to these Terms, the User is also struck by other special warnings or instructions regarding access or use published on the Website. The User may not in any way harm the operation or functional unity of the Website. Without prejudice to the general nature of other clauses referred to in these Terms, if the obligations provided for in these Terms are intentionally or negligently violated, the User will be liable for any losses and damages that such violation may cause to SIA "Amber cosmetics", its daughter companies, partners or licensors.

SIA "Amber cosmetics" is not responsible for the content of other websites to which or from which www.vegan-fox.com links are directed, and is not responsible in any way for the inspection or evaluation of other such websites, nor does it guarantee in any way the veracity of other offers of such websites. SIA "Amber cosmetics" assumes no responsibility or liability in respect of the operation, content, products or services of such other websites and websites, including without limitation their privacy policy and terms and conditions. The use of links to or from other websites, websites is the User's own risk.

Other provisions

The relationship between the User and SIA "Amber cosmetics" is governed by these Terms, as well as by the laws of the Republic of Latvia.

The Contracting Parties will endeavour to resolve any disputes relating in any way to the user's authorization on the Website or its use, as well as arising in connection with the performance, explanation or termination of the Distance Contract, by mutual negotiations.

If no agreement is reached, the dispute shall be referred to the court for examination in accordance with the legislation of the Republic of Latvia.

SIA "Amber cosmetics" in no way restricts the User's right to apply to the competent state authorities for the protection of his or her rights by these Terms.

SIA "Amber cosmetics" reserves the right to unilaterally amend and supplement these Terms at any time, as well as to revoke or revoke any rights granted by these Terms. When the User purchases www.vegan-fox.com, the Terms are applied in the wording in the wording in force at the time of ordering the Goods, therefore the User must familiarize himself with the Terms at each time of shopping.

Nothing in these Terms shall be construed as establishing a partnership or other type of joint venture between the User and SIA Amber cosmetics.

© SIA "Amber cosmetics" 2019.

Effective from 01.12.2019