www.vegan-fox.com website’s and its online store’s Terms and Conditions

SIA “Amber cosmetics” (reg. nr 50103933211, 24.09.2015; address: Uzānu street 2, Ogre, Latvia, LV-5001) (hereinafter also referred to as “we”) ensures www.vegan-fox.com (hereinafter also referred to as “Website”) functioning, administrates content and e-shop available on the site, provides information and other services in accordance to Terms and Conditions displayed below, terms of payments and goods delivery, terms of product return, other terms and conditions (all together also referred to as “Regulations”), as well as Privacy Policy, which is available on the Website and provides customer service support.

These Regulations are considered as a legally binding document in which the rights and obligations of the parties in relation with product purchase, delivery and return as well as payments for products purchased and usage of information available at Website are determined.

Website’s client (hereinafter also referred to as “User”, “you”) is a natural or legal person, who, via the internet, purchases products offered on the Website, consumes information provided there or who is using other offered/provided services of the Website (all together referred to as “Services”). Underage Users who are 14 to 18 years old can use Services solely with the permission given by a parent or guardian, except occasions when they have their own income.

While performing actions on the Website, you confirm that you have read these Terms and Conditions and Privacy Policy, have understood them and agree to comply with them without any restrictions and conditions, as well as to always act in good faith and in accordance with the law and best customs.

If the User who is natural person via the internet, purchases products offered on this Website (hereinafter also referred to as “Goods”, “Products”), then this mutual agreement of Goods purchase is considered as a Distance Contract and is subject to legal provisions of Republic of Latvia which regulates Distance Contracts, including, but not only, Law of the Republic of Latvia “Consumer Rights Protection Law”, Regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations Regarding Distance Contracts”. Distance Contract about the purchase of Goods is deemed to be concluded from the moment User, choosing a product(-s), has created a shopping cart and has clicked on “pay for purchase”.

If User tries, in any way, to obstruct SIA “Amber cosmetics” activity, stability, safety or disregards Regulations in any other way, SIA “Amber cosmetics” has the right to cancel User’s registration or to, in any other way, restrict access to the Website.

SIA “Amber cosmetics” maintains its right to change Goods prices or set a special price for Goods. Goods are sold to the User for the price which is in the effect at the time of ordering Goods.

Products and services

Products and services available on this Website are provided exclusively for personal use. User cannot resell Goods, services or samples received from SIA “Amber cosmetics”.

Information accuracy

SIA “Amber cosmetics” does everything possible so that product descriptions and other information available on the Website is as correct as possible. At the same time, we cannot guarantee that if changes have happened regarding products (description, colours etc.) it will show up on the Website momentarily.

Intellectual property

All information and content available on this Website, including but not limited to, logotypes, trademarks, text, graphic signs, button icons, images, sound recording fragments, data summaries and software, their summary and layout, as well as correspondences with Users, marketing material used to promote Website on third party resources (all together referred to as “Content”), is SIA “Amber cosmetics”, its subsidiaries, partners or license providers property and is protected by Republic of Latvia’s laws and other international laws which relate to intellectual property protection, including laws which regulate Copyright and Trademark usage.

Without a clear written permission, SIA “Amber cosmetics” owned trademark usage in any way, regardless of the goals, is prohibited.

Website’s Content full or partial reproduction or republishing is prohibited except for the right to make a Website’s Content copy or to print some of its fragments for reasonable, personal use.

User has the right to make print or digital copies of material published on the Website for the use by third parties or to republish Website’s Content for personal, limited use with the condition that User or third party credits the Website as a content or material’s source by adding this hyperlink – https://vegan-fox.com – to any copies republished in this way.

Person’s data security

SIA “Amber cosmetics” protects natural person’s fundamental rights and freedom, especially private life’s inviolability in relation to natural person’s data processing, in accordance with Regulation of the European Parliament and of the Council 2016/679 (27th of April, 2016) about natural person’s protection in relation to data processing and free movement of such data (hereinafter also referred to as “GDPR”).

Detailed User’s personal data processing goals, User’s rights and other questions related to personal data acquisition and processing depending on weather User is a registered or unregistered user, if User is or isn’t subscribed to the newsletter etc., are described in this Regulation and Privacy Policy available on the Website.

User registration

Both registered and unregistered users can use Services of this Website as well as make purchases on it.

Registered User

Registration and Users account creation on the Website is voluntary and not obligatory. At the same time some services (for example: order history viewing etc.) as well as comfortable usage of the Website and simplified product purchase (for example: no need to enter all payment and shipping data to complete product purchase each time anew) is available only to registered Users who have their User account.

When registering on the Website and creating Users account (hereinafter also referred to as “Account”), User’s personal data is asked (including name, surname, e-mail address, password etc.) which is used to form an agreement with SIA “Amber cosmetics” about Account and open it. If the User does not want to provide us these data, then the creation of an is not possible.

User is fully responsible for data, that is given on the registration form, accuracy as well as the accuracy of data given while forming a purchase. User itself is responsible about its own registration data security. User undertakes to store and not to give its registry data to any third party. If User has indicated wrong or incorrect data while making purchase or on the registry form, as well as in cases if registry data is being used by any third parties, SIA “Amber cosmetics” is not responsible for consequences and has the right to request direct damage compensation from User. User has the right to, at any time, delete or edit Account’s data or to demand editing, deleting or supplementing of person’s data in accordance with Privacy Policy.

When creating the Account, User certifies that User is informed that all given data is processed in order to create and maintain an Account, including, to create and save Wishlist and order history, send information relating to the execution of Distance Contract, for example, information about order fulfilment, order clarification and other information described in and according to Privacy Policy. Data which is related to creation and maintenance of Account and Distance Contract execution and fulfilment is processed only by SIA “Amber cosmetics” and it’s cooperation partners (including shipping partners, payment platforms, IT service providers). Cooperation partners receive the minimal possible personal data. In addition, data and information relating to the creation of Account is used to improve services and product offers based on SIA “Amber cosmetics” legitimate interest to gather information about services and product quality.

Unregistered User

Users who are not and do not want to register and do not have an Account can also make Product purchases and use some of the other services provided on this Website.

Regardless weather an Account is created or not, in order to create a Distance Contract, SIA “Amber cosmetics” needs to receive and process personal data necessary for executing purchase. If User does not want to provide necessary personal data, Distance Contract cannot be formed and Product purchase will not be possible.

Unregistered Users are asked an information needed to process Product purchase, delivery and payment as well as information necessary for Distance Contract in the product purchase form (check-out). Similarly, as with Registered Users, all correspondence with unregistered User is saved as evidence that the Distance Contract is formed and signed.

The same as Users with an Account, unregistered Users are fully responsible for the validity of data provided while making a purchase. User itself is responsible for its data safety. User undertakes to store and not to give its own data to any third parties. If User has indicated wrong or incorrect data while making purchase, as well as in cases if data is being used by any third parties, SIA “Amber cosmetics” is not responsible for consequences and has the right to request direct damage compensation from User.

In accordance to Privacy Policy, unregistered User has the same rights regarding User’s data as a User with an Account.

When leaving a review User agrees that User’s name, product’s rate and review left are published on the Website. These data are processed with the goal to publish a review on Website and to improve service and product quality.

Product quality

Properties of each Product sold on the Website can be seen in the individual Product description. SIA “Amber cosmetics” does not allow misleading claims about Product’s efficiency and other properties as well as, when manufacturing, respects good production practice. Goods conform with Law of the Republic of Latvia “Product and Service Safety Law” as well as respective international acts. All Goods have the relevant statutory warranty.

SIA “Amber cosmetics” does all that is reasonably possible to make sure that all third party Products available on the Website also comply with the above mentioned principles, however can’t guarantee that.

When receiving Goods that do not comply with these Regulations, User has the right to ask SIA “Amber cosmetics” to do one of these:

  • avert non-compliance with Regulation;
  • exchange Goods purchased for a Product that complies with Regulation;
  • reduce price accordingly;
  • cancel purchase and refund the amount of money paid for the item.

Objections about Goods that don’t comply with Regulations and requests for one of the above actions can be made by User either orally or in written matter by sending an e-mail to [email protected], sending a written application to Uzānu street 2, Ogre, Latvia, LV-5001 or through a platform for online dispute resolution (SIT Platform):


Price of Products, purchase and payment

Product and service prices on the www.vegan-fox.com are displayed with taxes, including value added tax. Depending on the delivery address for your order, a shipment price can be added which will be clearly displayed before payment approval and is included in the overall purchase price. Final price of purchase, including taxes and fees as well as shipping expenses, will be displayed before Distance Contract signing.

If the delivery or shipment costs cannot be calculated before, User will be informed about the fact that these kinds of payments may be applied afterwards.

The base currency of the Website is EUR. For Users convenience we might re-calculate and process payments also in selected other currencies, e.g. GBP and USD. All payments are processed in collaboration with payment processing service providers which are listed in Privacy Policy’s appropriate section.

In order to make a purchase of Product/s User chooses the Product and adds it to shopping cart by clicking “Add to cart”. After adding to cart all Products User would like to purchase, User can view it make any changes needed, for example, add or take out Products, input promo code if User has one etc. After that User must input data required by check-out form, check data accuracy and follow instructions seen on the displayed form in order to finish purchase and make a payment.

Depending on the country in which User has a payment account as well as delivery destination and payment type, available payment processing options will be showed to User. Available options will be clearly stated before Distance Contract signing and User will be asked to choose one.

While purchasing Goods, User is obliged to enter valid and correct data that is needed to successfully fulfil the purchase, e.g. personal data, delivery address and contact information. In the case of wrong, invalid or not enough data being submitted, the purchase may not be processed. SIA “Amber cosmetic” is not responsible for purchase fulfilment failure and for any consequences that may arise because of invalid or insufficient data submission by User.

Discount code usage

Discount codes can be acquired through notifications published on the Website, social media, e-mails or SMS as well as through campaigns on other websites or through participating in special promotions (for example, contests organised by SIA “Amber cosmetics”).

Discount codes can have different formats (for example percentage discount, specific amount discount etc.) and expiry dates which will be displayed and clearly stated on each individual occasion when discount codes are granted or obtained. Discount code expiry date cannot be extended and is not compensated as well as unused discount codes will not be refunded. Discount codes cannot be exchanged with other codes and they cannot be returned.

Delivery of Goods

User, when choosing delivery options, undertakes to state correct delivery address, chosen Omniva parcel station or DPD Pickup point.

Goods can be delivered to User by SIA “Amber cosmetics” employee or an authorised representative, or one of shipping partners which are listed on Privacy Policy’s appropriate section.

Depending on the Product delivery country, type (for example, through parcel station, courier etc.) the shipping partner, delivery price and time can differ. Depending on shipping partner, User can or cannot have access to additional delivery tracking or/and processing services.

On the time of Product delivery, product receiver can be asked to show a valid ID in order to determine person’s identity.

In case User inputted incomplete or invalid delivery address or for other reasons, delivery of the Goods fails, SIA “Amber cosmetics” will do all that is possible to get in touch with User to eliminate any shortcomings. If User cannot be contacted within 5 (five) working days from the time of placing an order, it will be cancelled. SIA “Amber cosmetics” compensates User only the amount of the Good/s. Delivery price is not compensated. In case of emergency when, due to unforeseen circumstances, delivery of purchased item cannot be ensured, SIA “Amber cosmetics” undertakes to offer similar Product. If User does not agree to accept it, User will be compensated the amount of purchase as soon as possible but not later than within 30 (thirty) calendar days.

Detailed information about delivery fulfilment and shipping rules depending on the delivery country as well as free delivery options or extra costs is available in Shipping and Return Regulations which are published on this Website.

Right of withdrawal and return of goods

If a User is a consumer according to the “Consumer Rights Protection Act” (natural person who purchases a good for the purpose which is not related to its economic or professional activity) then User (consumer), has the right to exercise the right of withdrawal without giving any reason. Following Cabinet of Ministers of the Republic of Latvia Regulation No. 255 “Regulations Regarding Distance Contracts”, consumer has the right to, within 14 calendar days after the product delivery time, withdraw from the contract of purchase by submitting an application about the exercise of the right of withdrawal. User has followed the withdrawal right rule (the 14 days) if User has sent the application for the exercise of the right of withdrawal before the expiry of the right of withdrawal. In the event of a dispute, the User is required to prove the timely exercise of the right of withdrawal.

A written notice (e-mail or paper) sent by User stating the subject of return and order number is considered as an application for the exercise of the right of withdrawal. In the notice User should state his/her bank account details, to which User wishes to receive purchase amount compensation. SIA “Amber cosmetics” will notify the User when it receives such the application.

The direct cost of returning of the Goods is covered by User. If the product, due to its characteristics, cannot be returned through parcel station or post, User must pay all costs relating to the direct return of Goods.

Each issue related to return of Goods purchased and delivered to User is dealt with separately. Detailed information about Users options regarding Product return and its corresponding regulations are described in Shipping and Return Regulations which are published on this Website.

Information exchange

SIA “Amber cosmetics” corresponds with User using e-mail, post address or telephone number. User can use any kind of correspondence options which are stated on the Website in the “Contacts” section.


SIA “Amber cosmetics” is not liable for any loss or damage that arise from User’s failure to comply with Regulations or other terms displayed on Website. User undertakes to compensate SIA “Amber cosmetics”, to defend and protect it from damages, losses or expenses as well as to compensate expenses for legal services which may arise in the case of third parties claims or cases in connection with a violation of Regulations, mistakes in User’s supplied information, representation of data or warranties as well as usage of this Website by User.

In compliance to appropriate laws, sides are in no way reliable (by contract, negligence, or otherwise) for: a) pause in business activity; b) delays or interruptions with accessing the Website; c) data not being delivered, erroneous delivery, modifications of data, destruction or other changes to data; d) any damage or loss that arise out of the presence or use of links to other sites on the Website; e) computer viruses, system crashes or failure which may arise during the use of Website, including the use of any site which may send User to different third party sites; f) any inconsistencies or exclusions in content or g) events which are out of either side’s reasonable control.

User agrees that, according to all appropriate laws, sides are in no way responsible (by contract, negligence, or otherwise) in the event of any interruption or error which may arise out of the use of this Website, even if SIA “Amber cosmetics” is informed of the possibility of such loss.

In case of any force majeure, SIA “Amber cosmetics” will endeavour to eliminate the delay as soon as possible.

When accessing or using Website, in addition to Regulations, User is also bound by other special warnings or instructions displayed on Website regarding access or use. User cannot, in any way, obstruct Website’s activity or functional unity. Without any prejudice to the general nature of these Terms and Conditions, if any breach of any obligation in Regulations is done and any loss or damage which such breach may cause to SIA “Amber cosmetics”, its affiliates, partners or licensors is the responsibility of User.

SIA “Amber cosmetics” is not responsible for any other website’s content which can send user to and from www.vegan-fox.com website and is, in no way, responsible about any other website testing or evaluation and does not, in any way, guarantee the truthfulness of the offers on other websites. SIA “Amber cosmetics” does not undertake any responsibility or relations regarding this kind of website functioning, content, products or services, including without limitation its privacy policies and terms and conditions. Use of links to or from other websites is at User’s own risk.

Other regulations

Relationship between User and SIA “Amber cosmetics” are regulated by Regulations as well as Republic of Latvia’s Laws.

The Contracting parties will endeavour to, through mutual correspondence, resolve any disputes regarding User’s authorisation or use of Website in any way, or which arise out of the performance, interpretation or termination of the Distance Contract.

If no resolution is reached, the dispute will be submitted to the court in accordance with the laws of the Republic of Latvia.

With Regulations, SIA “Amber cosmetics” in no way limits User’s rights to turn to competent state public authorities to protect User’s rights.

SIA “Amber cosmetics” keep its rights to, at any moment, unilaterally change and append Regulations as well as cancel or revert any rights given to these Regulations. When the User shops at www.vegan-fox.com, the appropriate Regulations at the time of ordering Goods apply, so User must read Regulations before each purchase.

Nothing stated in this Regulation can be translated as partnership or other joint venture establishing between User and SIA “Amber cosmetics”.

© SIA “Amber cosmetics” 2019.

Effective date 1 December 2019

Start typing and press Enter to search

Shopping Cart